Global Center of Excellence Operations Specialist
hace 4 semanas
At American Express, we empower our colleagues to lead the way in delivering exceptional customer experiences. As a member of our Global Center of Excellence team, you will play a crucial role in supporting our Global Service Network.
We're looking for an experienced Analyst-Operations professional who can demonstrate strong collaboration and partnership with multiple functional teams, including Contact Center Leadership. The ideal candidate will have excellent written and verbal communication skills, as well as the ability to communicate and influence people at different levels.
In this role, you will work closely with local leadership and team members to support the GOCM team's goals and objectives. You will be responsible for managing multiple tasks and changing demands with minimal supervision, while also making quick decisions about contact center dynamics and taking calculated risks when necessary.
The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience. Our comprehensive benefits package includes competitive base salaries, bonus incentives, and support for financial-well-being and retirement, as well as flexible working arrangements that prioritize your holistic well-being.
Key Responsibilities:
- Support the GOCM team in achieving its goals and objectives
- Collaborate with multiple functional teams, including Contact Center Leadership
- Manage multiple tasks and changing demands with minimal supervision
- Making quick decisions about contact center dynamics and taking calculated risks when necessary
- Communicate and influence people at different levels
Requirements:
- Ability to work flexible hours based on business needs
- Excellent written and verbal communication skills
- Ability to communicate and influence people at different levels
- Spanish and English language proficiency
- PC skills, including knowledge of Microsoft Excel, Access, PowerPoint, Word, and Genesys (desirable)
About Us:
At American Express, we prioritize our colleagues' physical, financial, and mental health through each stage of life. Our benefits package includes access to global on-site wellness centers, free counseling support, and career development opportunities.
-
Head of Operations Excellence
hace 3 días
Xico, México Novartis A tiempo completoJob Title: Head of Operations ExcellenceWe are seeking a highly skilled and experienced individual to lead our Business Operations function within Scientific Operations at Novartis.About the Role:The Head of Operations Excellence will be responsible for overseeing the execution of purchase order management, vendor onboarding, and third-party risk management....
-
Global Payments Operations Specialist
hace 2 semanas
Xico, México Mastercard A tiempo completoAbout UsWe are a global technology company that connects and powers an inclusive, digital economy. Our mission is to make transactions safe, simple, smart, and accessible for everyone, everywhere.Our PurposeWe believe in the power of data and networks to drive innovation and solutions that benefit individuals, financial institutions, governments, and...
-
Global Supply Chain Innovation Specialist
hace 4 semanas
Xico, México Group Trucks Operations A tiempo completoAt Group Trucks Operations, we're at the forefront of innovation in sustainable and safe transport solutions. As a Global Supply Chain Innovation Specialist, you'll be part of our team shaping the future of transportation.Job DescriptionWe're looking for an ambitious professional to join our team and drive the transition to sustainable and safe transport,...
-
Proposal Coordinator for Global RFx Center of Excellence
hace 3 semanas
Xico, México Zendesk A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented Proposal Coordinator to join our fast-growing RFx Center of Excellence team at Zendesk.In this role, you will work collaboratively across Sales, Presales, and internal teams to research and build clear, compelling, and accurate responses to RFx and Tender requests. You will also monitor and...
-
HR Service Excellence Specialist
hace 2 semanas
Xico, México Didi Global A tiempo completoCompany OverviewDiDi Global Inc. is a pioneering mobility technology company that empowers users worldwide with innovative transportation solutions.Role SummaryThis role plays a critical part in driving HR excellence across the organization, ensuring seamless processes and high-quality service delivery.Key Responsibilities- Develop and maintain Standard...
-
Xico, México Amazon A tiempo completoCompany Overview: As a Global Mile Operations Specialist at Amazon, you will be part of the Relaying Operation Center (ROC), responsible for ensuring smooth Inbound/Outbound/Cross Border Transportation Services from Sellers to Fulfillment Centers.Job Summary: We are seeking an experienced Global Mile Operations Specialist to join our team. The ideal...
-
Customer Experience Operations Excellence Specialist
hace 4 semanas
Xico, México Logitech A tiempo completoLogitech is a global leader in the design, manufacture and marketing of various products for computer users and enthusiasts. We are committed to delivering exceptional customer experience through innovative solutions.The estimated salary for this role is $80,000 - $110,000 per year.About the RoleWe are seeking an experienced Customer Experience Operations...
-
Global Operations Specialist
hace 3 semanas
Xico, México Feverup A tiempo completoAbout FeverupFeverup is a leading global live-entertainment discovery tech platform with a clear mission to democratize access to culture and entertainment.We achieve this mission by developing proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering...
-
Operations Excellence Manager Mexico
hace 3 semanas
Xico, México Kone A tiempo completoFounded in 1910, KONE is a global leader providing elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help...
-
Global Cargo Operations Specialist
hace 2 semanas
Xico, México Cathay Pacific Airways Limited A tiempo completoAbout Cathay Pacific Airways LimitedCathay Pacific Airways Limited is a world-class airline operation that values diversity and inclusion in its workforce. We are committed to creating lifetime customer loyalty, value for our shareholders, and satisfaction and enrichment for our employees.Role IntroductionWe are seeking an enthusiastic and service-oriented...
-
Executive Director of Operational Excellence
hace 4 semanas
Xico, México Novartis A tiempo completoAbout the RoleThe Executive Director of Operational Excellence is responsible for leading the business operations function within Scientific Operations at Novartis.This role involves leading a team of 2-4 direct reports with global locations, executing purchase order management for Scientific Operations. This includes vendor onboarding, third-party risk...
-
Global Operations Efficiency Specialist
hace 2 semanas
Xico, México Lenovo A tiempo completoWhy Work at Lenovo">We are a global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, we have built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure...
-
Global Development Operations Specialist
hace 1 mes
Xico, México World Resources Institute A tiempo completoAbout the RoleAt World Resources Institute, we are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet. As a Global Development Operations Specialist, you will play a key role in our efforts to drive fundraising effectiveness and efficiency. You will be part of a team...
-
Strategic Operations Lead
hace 3 semanas
Xico, México Salesforce A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Operations Lead to join our team at Salesforce, driving global excellence in operations management. This is an exceptional opportunity for a seasoned professional to lead operational performance and objectives specifically focused within Sales and Marketing functions.Key Responsibilities:Lead day-to-day...
-
Marketing Operations and Compliance Specialist
hace 4 semanas
Xico, México Lilly A tiempo completoJob OverviewWe are seeking a skilled Marketing Operations and Compliance Specialist to join our team at Lilly. This is an exciting opportunity to work in a dynamic environment where you will play a crucial role in promoting operational excellence across our regional operations.About the RoleAs a Marketing Operations and Compliance Specialist, you will...
-
Senior Payment Systems Operations Specialist
hace 3 semanas
Xico, México Global Payments A tiempo completoGlobal Payments empowers millions to move money seamlessly through our payment solutions for credit, debit, prepaid, and merchant services. Our global team supports over 3 million companies, 1,300 financial institutions, and 600 million cardholders with confidence.**About the Role**We seek a skilled Professional to join our dynamic team as Senior Payment...
-
Data Operations Specialist for Latin America
hace 2 semanas
Xico, México Airudder Technology Mx S.A. De C.V. A tiempo completoAirudder Technology Mx S.A. De C.V.is seeking a highly skilled Data Operations Specialist to manage data annotation projects for NLP/ASR language models in Latin America.As a Data Operations Specialist, you will be responsible for ensuring high-quality and timely data delivery, managing and evaluating model performance, and conducting model iterations based...
-
Financial Services Operations Specialist
hace 3 semanas
Xico, México Bank Of America A tiempo completoAbout the RoleAs a Financial Services Operations Specialist, you will play a critical role in ensuring the timely and accurate processing of credit operations servicing activities. You will serve as a point of contact for assigned clients, reviewing and tracing outstanding payments, amount discrepancies, returned/unpaid items, and renewal/maturity...
-
Strategic Director of Operations Excellence
hace 3 semanas
Xico, México Collins Aerospace A tiempo completoJob Title: Strategic Director of Operations ExcellenceLocation: MexicoResponsibilities:Develop business and financial plans to meet strategic objectives.Lead multi-functional teams to ensure project execution.Communicate effectively with internal and external stakeholders at all levels.Manage budgets and resources efficiently.Deliver performance against key...
-
Financial Operations Specialist
hace 4 semanas
Xico, México Citi A tiempo completoOverviewCiti is a leading global bank that provides financial services to individuals, businesses, and institutions. As a Financial Operations Specialist, you will be part of our team responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.