Customer Support Solutions Specialist

hace 1 semana


Mérida, Yucatán, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp that delivers exceptional Client experiences while creating access to meaningful work in communities worldwide.

We are a united team, driven by our desire to connect diverse people with common values for bold impact. With over 1,000 team members across five countries, we aim to employ 5,000+ people by 2027 and beyond.

Job Overview

We are seeking a highly skilled Support Administrator to provide unparalleled support and guidance to our customers. As a key member of our team, you will utilize playbooks and critical thinking to troubleshoot complex issues, providing clear, concise, and root cause-focused solutions. Your role will also involve assisting in data ingestions to ensure product reliability for our users.

Key Responsibilities
  • Resolve large volumes of customer tickets with empathetic communication
  • Investigate complex customer problems involving data integrity, data feeds, and machine learning
  • Perform manual data ingestions requiring ownership, diligence, dependability, and high attention to detail
  • Monitor alerts and resolve customer-facing issues promptly
  • Closed loop on issues ensuring customer satisfaction
  • Conduct continuous ticket quality assurance reflecting on your own and peers' resolution effectiveness
Requirements
  • Curious and authentic individual who shares our values
  • Analytical and critical thinker with an eye for detail
  • Possess excellent communication skills
  • BSc IT/Computer Science or similar, or previous technical support experience (required)
Benefits

We offer a comprehensive benefits package, including:

  • SSS
  • Pag-ibig
  • Philhealth
  • HMO on day one
  • 13th month pay
  • Paid incentive leaves
  • Personal time-offs (PTOs)
  • Sick leave
Estimated Salary

PHP 60,000 - 80,000 per month, depending on experience and qualifications.



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