Multilingual Financial Recovery Specialist

hace 1 mes


Xico, México Quantum A tiempo completo
Job Summary

We are seeking a skilled Multilingual Financial Recovery Specialist to join our team at Quantum Financial Technologies. As a key member of our collections team, you will be responsible for managing delinquent accounts and working with borrowers to resolve past-due balances.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong negotiation and problem-solving abilities. Bilingual proficiency in Spanish and English is required, with a native or advanced level of fluency.

About the Company

Quantum Financial Technologies is a leading provider of financial solutions for small businesses. Our mission is to empower entrepreneurs and business owners by offering tailored financial services that meet their unique needs.

Key Responsibilities
  • Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.
  • Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.
  • Build rapport with borrowers to understand their financial challenges and offer viable repayment solutions.
  • Maintain a positive and professional tone with all borrower interactions, ensuring an empathetic approach that maintains customer trust.
Requirements
  • A minimum of 3 years of experience in collections, ideally within the banking, lending or financial services industry.
  • Familiarity with collections practices, debt recovery processes, and account management within a regulated financial environment.
  • Knowledge of regulatory requirements, including FDCPA, and other laws affecting collections within financial services.
  • Experience with collections software, CRM systems, and other financial account management tools.
What We Offer
  • A competitive salary: $63,000 per year.
  • A monthly performance bonus.
  • Grocery vouchers.
  • Working from home support.
  • Remote work arrangement (3 days WFH, 2 days in-office).
Qualifications
  • Native or advanced bilingual proficiency in Spanish and English.
  • Excellent communication and negotiation skills.
  • Strong organizational skills with high attention to detail.
  • A degree in Finance, Business, or a related field (preferred).


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