Multilingual Financial Recovery Specialist
hace 1 mes
We are seeking a skilled Multilingual Financial Recovery Specialist to join our team at Quantum Financial Technologies. As a key member of our collections team, you will be responsible for managing delinquent accounts and working with borrowers to resolve past-due balances.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong negotiation and problem-solving abilities. Bilingual proficiency in Spanish and English is required, with a native or advanced level of fluency.
About the CompanyQuantum Financial Technologies is a leading provider of financial solutions for small businesses. Our mission is to empower entrepreneurs and business owners by offering tailored financial services that meet their unique needs.
Key Responsibilities- Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.
- Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.
- Build rapport with borrowers to understand their financial challenges and offer viable repayment solutions.
- Maintain a positive and professional tone with all borrower interactions, ensuring an empathetic approach that maintains customer trust.
- A minimum of 3 years of experience in collections, ideally within the banking, lending or financial services industry.
- Familiarity with collections practices, debt recovery processes, and account management within a regulated financial environment.
- Knowledge of regulatory requirements, including FDCPA, and other laws affecting collections within financial services.
- Experience with collections software, CRM systems, and other financial account management tools.
- A competitive salary: $63,000 per year.
- A monthly performance bonus.
- Grocery vouchers.
- Working from home support.
- Remote work arrangement (3 days WFH, 2 days in-office).
- Native or advanced bilingual proficiency in Spanish and English.
- Excellent communication and negotiation skills.
- Strong organizational skills with high attention to detail.
- A degree in Finance, Business, or a related field (preferred).
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