Sales Manager II

hace 2 semanas


La Paz, Baja California Sur, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly motivated and experienced Sales Manager II to join our team at Marriott International, Inc. The successful candidate will be responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.

Key Responsibilities
  • Manage group/catering opportunities not handled by an Event Booking Center (EBC)
  • Actively up-sell each business opportunity to maximize revenue opportunity
  • Achieve personal and team related revenue goals
  • Ensure business is turned over properly and in a timely fashion for proper service delivery
  • Drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience
Requirements
  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
Core Work ActivitiesUnderstanding Market Opportunities & Driving Revenue
  • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
  • Partners with group/catering counterpart to effectively manage the business opportunity
  • Responds to incoming group/catering opportunities for the property that are outside parameters of the
  • Handles all opportunities if property does not participate in an EBC
  • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals
  • Focuses efforts on group/catering accounts with significant potential sales revenue
  • Develops effective group/catering sales plans and actions
  • Designs, develops and sells creative catered events
  • Maximizes revenue by upselling packages and creative food and beverage
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for each property based on market conditions and individual property needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Providing Exceptional Customer Service
  • Handles complex business with significant revenue potential as well as significant customer expectations
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
  • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  • Provides excellent customer service in order to grow share of the account
  • Executes brand's Customer Service Standards and property's Brand Standards
  • Executes and supports the business Customer Service Standards and property's Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Building Successful Relationships
  • Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative
  • Manages and develops relationships with key internal and external stakeholders
  • Uses sales resources and administrative/support staff

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