Senior UX Content Strategist

hace 1 semana

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Senior UX Content Designer to join our Global Design organization. As a key member of our team, you will be responsible for driving end-to-end UX content solutions within our product or digital space.

Key Responsibilities
  • Define users' needs and problems, and influence the overall solution with UXCD approach
  • Mentor and coach junior and mid UXCD resources
  • Execute efficiently, effectively, and independently, addressing any issues that arise
  • Work in a sometimes ambiguous space, using data and foundational UX knowledge to influence decisions and problem solve
  • Think critically about the right experience for words
  • Demonstrate the critical influence of words and visual language across design, research, product, and development teams
  • Help educate the organization about the importance of UX content/design/research-thinking habits and the impact of cross-team engagement on user experience outcomes
  • Build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams
  • Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking, and outputs
  • Participate in content strategy efforts, such as auditing product lines or digital experiences for areas of UX content opportunity, defining and evolving voice and tone elements, and helping team members and partners align to processes around road mapping, asset storage, design system, and work management tools
About You

You're a fit for the role if your background includes:

  • Bachelor's degree in writing, marketing, communications, or related field
  • 5+ years progressive professional experience, including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web)
  • Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers
  • Expert understanding of current design thinking and UX content design best practices
  • Radical user-focus and influencer within and across complex groups, if not large organizations
  • Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance
  • Extensive experience working with designers and developers within a UX, creative, marketing, or similar setting
  • Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight
  • Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools
  • Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners
  • Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success
  • Present influential information to upper-level leadership in project stand-ups
  • Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content; ability to define need, prepare for, and partner with UX research on content-related insights
  • Advanced familiarity with aligning to/updating/maintaining style guidelines, KMDs, writing guidelines, and/or brand voice and tone guides
Preferred Experience and Knowledge
  • Familiarity with AODA or WCAG AA/AAA accessibility guidelines as they relate to UX content
  • Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.
  • Familiarity with content management systems and analytics tools
  • Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively
What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

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