Service Management Operations Specialist

hace 6 días


Xico, México Cisco Systems A tiempo completo
About Us

Cisco Systems, a leading innovator in the technology industry, has acquired ThousandEyes, forming the ThousandEyes Business Unit within Cisco's Network Services Business Group. This strategic move is a foundational component of Cisco's growing Observability business.

We are seeking a highly skilled Service Management Engineer to join our team. As a member of the Service Management team at ThousandEyes, you will play a crucial role in ensuring SaaS Access and Operational Continuity, enhancing the productivity of our employees.

Job Overview

The successful candidate will be empowered to shape their team and contribute to steering the technical direction, ensuring seamless onboarding and management of our SaaS portfolio. We are looking for someone who is customer-focused, with a proven track record of excellence in delivery and strong collaborative skills.

Key Responsibilities
  • Work independently, driving best practices, and implementing quality assurance processes.
  • Collaborate with the broader ThousandEyes and Cisco IT teams to ensure compliance and alignment with the latest technological trends.
Requirements

To be considered for this exciting opportunity, applicants should possess:

  • 4+ years of experience in professional services or customer experience.
  • Master's degree and relevant certifications to this position could be considered as bridging the gap.
  • Previous experience within a Professional Services or Customer Experience.
  • Experience with Cloud SaaS Management.
  • Experience with Change Management solutions (e.g. Jira Service Management, ServiceNow).
  • Strategic thinker with the ability to align technical decisions with tactical delivery.
  • Excellent communication and interpersonal skills.
Compensation and Benefits

Cisco offers a competitive salary of $124,000 - $170,000 per year, based on location and experience. Additionally, we provide a comprehensive benefits package, including:

  • Quality medical, dental, and vision insurance.
  • A 401(k) plan with a Cisco matching contribution.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Twelve paid holidays per calendar year, including one floating holiday.
  • Paid Time Off (PTO) accrual.
  • Opportunities to purchase company stock through our Employee Stock Purchase Program.


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