Lead Intake Specialist

hace 1 mes


Zapopan, Jalisco, México Intugo A tiempo completo

This position provides high-quality support to potential new law firm/attorney customers through a legal intake process. As a Lead Intake Specialist, you will be responsible for receiving intakes for legal situations from potential new clients via electronic or telephonic sources.

Responsibilities:

  • Receive intakes for legal situations from potential new clients via electronic or telephonic sources
  • Make multiple follow-up calls to potential new clients with the goal of making successful contact
  • Discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake
  • Send legal documents for signature to contacts and follow-up for signing

Qualifications:

  • Previous experience in a direct customer contact position is preferred
  • Customer service orientation
  • Excellent written and verbal communication skills
  • BASIC PC knowledge, working knowledge of Windows operating systems, internet, and mainstream web browsers

This is a fully on-site position in Guadalajara, Jalisco, Mexico. We offer a monthly base salary of $16,000 pesos, plus a monthly bonus of $1,500, food stamps, savings stamps, and 15 days Christmas bonus.



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