Intake Support Specialist

hace 5 días


Zapopan, Jalisco, México Intugo A tiempo completo
Job Summary

Intugo is seeking a skilled Intake Support Specialist to provide high-quality telephonic support to potential new law firm/attorney customers through a legal intake process. The ideal candidate will have excellent written and verbal communication skills, customer service orientation, and basic PC knowledge.

Responsibilities
  • Receive intakes for legal situations from potential new clients via electronic or telephonic sources.
  • Make multiple follow-up calls to potential new clients with the goal of making successful contact.
  • Discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake.
  • Send legal documents for signature to contacts and follow-up for signing.

Qualifications
  • Previous experience in a direct customer contact position is preferred.
  • Customer service orientation.
  • Excellent written and verbal communication skills.
  • BASIC PC knowledge, working knowledge of Windows operating systems, internet, and mainstream web browsers.

Work Schedule
Monday - Friday, 9:00 AM - 6:00 PM

Benefits
Monthly base salary $16,000.00 Pesos (weekly net $3,450.00 approx) + monthly bonus $1,500.00, $500.00 food stamps (after 3 months), 4% savings stamps, 15 days Christmas bonus, and all Mexican law benefits apply.

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