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Bilingual Service Desk Specialist English
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Customer Support Role
We are seeking a highly skilled Customer Support Specialist to join our team at Sequoia Connect. As a key member of our service desk, you will be responsible for providing exceptional customer support to clients via phone, email, and chat.
Responsibilities
- Provide high-quality customer support to clients.
- Respond to customer inquiries in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues.
Requirements
- Proven experience in a Service Desk or technical support role.
- Advanced proficiency in both English and German (oral and written).
Language Skills
- Advanced Oral English.
- Advanced Oral German.
- Native Spanish.
Work Environment
- On-site in Monterrey or Saltillo.
About Us
Sequoia Connect is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.
We are now on a journey of metamorphosing the experiences of the customer's customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate EverythingTM, Cloudify EverythingTM, Transform Customer ExperiencesTM.
Powering our complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing our business.
We are an award-winning employer with a digitally empowered workforce representing various nationalities, comprising 19,833 employees, and living our philosophy of 'customer success, first and always'. Our company reported a 2020 global revenue of USD $845.04 Mn.
