Service Desk Specialist
hace 1 mes
Job Summary:
We are seeking a highly skilled and motivated Service Desk Agent to join our team at Gss. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Gather customer information and determine the root cause of the issue.
- Ensure accurate identification of customer needs and provide timely solutions.
- Record all relevant details in the correct format and notify relevant personnel.
- Communicate effectively with customers and internal stakeholders.
- Assist with after-hour technical support on a rotational basis.
- Organize and conduct performance appraisals and career planning.
- Drive individual career planning and succession planning within the team.
- Ensure the effective use of Teletrac Navman recruitment and performance management processes.
- Provide coaching and training to team members.
- Recognize and promote the value of each team member.
Requirements:
- Experience with GPS products and mobile devices is advantageous.
- Passionate career aspiration with the ability to seek new opportunities and personal growth.
- Strong organizational and interpersonal skills.
- High attention to detail and ability to multitask.
- Ability to work autonomously and as part of a team.
- Positive and enthusiastic approach and attitude.
- Strong written and verbal communication skills.
- Passionate customer service orientation with experience in managing multiple stakeholders.
Working Hours:
Monday to Friday: 12am-8am
Sunday to Thursday: 2pm-3am (8 hours per shift)
1 hour lunch + 2-15 minute breaks
Benefits:
- Employee Assistance Program
- Vacation (Annual Leave) of 12 days per calendar year
- Christmas Bonus of 15 days of salary per calendar year
- Vacation Bonus of 25% of the base salary
- Food Coupons 5% of base salary
- Flexible Working
- Medical & Health, Major Medical Expense plan is available for the employee and their dependents.
- Savings 5% company contribution of employee's annual base salary paid annually.
Job Type: Full-time
Salary: $15,000.00 - $18,000.00 per month
Work Schedule: 8-hour shift
Work Location: On-site
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