Highly Motivated Automotive Account Manager

hace 7 días


Zapopan, Jalisco, México Intugo A tiempo completo

Overview

Intugo is a leading international company that finances, buys and sells used cars. Our main office is located in Dallas, Texas, and we operate with a business model that offers service centers, lots and stores.

Salary Range

The estimated annual salary for this position is between $252,000 and $348,000, depending on experience and performance.

Job Description

We are seeking a highly motivated and results-driven individual to join our team as an Automotive Account Manager. In this role, you will be responsible for maintaining department standards while delivering exceptional customer service in a highly professional environment.

You will utilize early-stage collection negotiation strategies to help customers stay current or reduce their delinquency status. This includes making outbound calls on delinquent accounts, receiving inbound calls on delinquent accounts, handling redemptions, managing repossessed accounts, conducting reviews for accounts flagged for repossession, performing skip tracing, reviewing loan hardship cases, arranging suitable payment plans with customers who are currently past due, identifying accounts that require management review, and delivering outstanding customer service.

Requirements

To be successful in this role, you will need to have at least two years of experience in customer service or a related field. You must also possess excellent customer service skills, excellent communication skills, and proficiency with Microsoft (Excel, PowerPoint, etc.). Bilingual English/Spanish is a must.

Benefits

In addition to a competitive salary, you will receive a comprehensive benefits package, including law benefits, food vouchers, savings fund, Christmas bonus, and private medical insurance after one and a half years of seniority.

Other Requirements

This is a full-time position, and you must be willing to relocate to Zapopan, Jalisco. Prior experience in collections is required, and advanced English language skills are essential. The work schedule involves working from Monday to Friday, 8:00 AM to 5:00 PM, with two breaks of 15 minutes and lunch time for one hour. Occasionally, you may be required to work extended hours, including Saturdays.



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