Executive Lounge Manager

hace 5 días


Xico, México Hilton Worldwide, Inc. A tiempo completo
Job Description

Job Title: Executive Lounge Manager

Job Summary:

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Executive Lounge Manager to join our team. As an Executive Lounge Manager, you will be responsible for delivering exceptional guest experiences and ensuring that our executive guests receive the highest level of service and attention.

Key Responsibilities:

  • Manage the performance of the Executive Lounge, ensuring that all guest supplies and amenities are offered and replenished to the required standards.
  • Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations.
  • Handle enquiries and complaints, promptly and efficiently, ensuring that all guest issues are resolved to their satisfaction.
  • Manage a team of hospitality professionals, ensuring that they are current with all hotel services, VIP requests, and special events.
  • Ensure that the team projects a professional manner with an emphasis on hospitality and guest service.
  • Ensure that the team complies with hotel security, fire regulations, and all health and safety legislation.
  • Perform executive tasks as instructed by the Executive Lounge Supervisor or Manager.
  • Serve your role and team in an environmentally-conscience manner.

Requirements:

  • Previous supervisory experience in the hotel, leisure, or retail sector.
  • Calm, efficient, and organized with excellent personal presentation and communication skills.
  • A passion for delivering exceptional levels of guest service and ability to listen and respond to demanding guest needs.
  • Previous experience in Executive Lounge Supervisor or Manager in a hotel environment is an advantage.
  • Multi-lingual and accountable with the ability to work under pressure and flexibility to respond to a range of different work situations.

About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.


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