Customer Service Supervisor Flavors

hace 1 semana


Tlalnepantla, México International Flavors & Fragrances A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at International Flavors & Fragrances. As a Customer Service Supervisor, you will be responsible for ensuring the timely delivery of purchase orders to customers and serving as the intermediary between our plant and customers for local deliveries.

Key Responsibilities

  • Manage and supervise customer orders, including domestic, export, and consignment orders, in accordance with Sarbanes-Oxley Act compliance policy.
  • Process and supervise credit notes and debit notes related to sales orders and customer complaints.
  • Manage customer complaints and service cases, and participate in Order to Cash complaint investigations at the country or sub-regional level.
  • Supervise Customer Service Representatives' service levels towards internal and external customers.
  • Build strong partnerships with internal and external stakeholders.
  • Drive continuous improvement in Order to Cash processes and Service Level KPIs, including on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc.
  • Participate in internal and external audits as needed.
  • Coach and train direct report lines.

Requirements

  • Bachelor's degree in Supply Chain, Business Administration, or a related field.
  • At least 5 years of experience in Customer Service or Supply Chain in a business-to-business environment.
  • 1-2 years of experience in direct people management.
  • Knowledge of Supply Chain Management or end-to-end Order to Cash processes.
  • Expert knowledge of MS Office tools.
  • Knowledge of SAP.
  • Knowledge of basic finance.
  • Fluent business English communication skills.
  • Effective communication skills across all levels of the organization.
  • Negotiation and influencing skills.
  • Highly collaborative and team player.
  • Cross-cultural awareness.

Desirable Training/Certifications

  • SAP training.
  • Microsoft Office tools training (Word, Excel, PowerPoint).
  • Incoterm and Payment term training.

About IFF

We value diversity and inclusion and strive to create an inclusive workplace where each colleague can bring their authentic self to work, regardless of their ethnicity, national origin, race, age, sex, or veteran status. We believe that our uniqueness unleashes our potential and are committed to creating a workplace that allows each of our colleagues to thrive.



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