Customer Service Account Coordinator

hace 1 semana


Tlalnepantla, México Khc A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Account Coordinator to join our team at Khc. As a key member of our customer-facing team, you will be responsible for managing and following up on established action plans, ensuring timely communication with customers, and conducting negotiations to ensure total customer satisfaction.

Key Responsibilities

  • Manage and follow up on established action plans to ensure timely completion and customer satisfaction.
  • Conduct negotiations with customers to resolve issues and ensure total satisfaction.
  • Communicate with internal teams to ensure agreements are fulfilled and customers are informed.
  • Interact with various work teams to ensure agreements are met and customer needs are addressed.
  • Provide information to customers on process changes, updates, new products, and other relevant topics.
  • Follow up and close stock recovery processes in a timely manner.
  • Generate and follow up on KPIs on a weekly basis to ensure performance metrics are met.
  • Follow up on registration, changes, and closing of stores to ensure accuracy and compliance.
  • Provide solutions and follow up on critical problems, interacting with involved areas to resolve issues.
  • Update descriptions, codes, and new products to ensure accuracy and compliance.
  • Attend scheduled meetings with customers, taking responsibility for fulfilling meeting minutes.

Requirements

  • Bachelor's degree in administration and/or related field.
  • 3 years of experience in a similar position, with expertise in customer service, negotiation, oral expression, and follow-up of merchandise arrival.
  • Advanced English language skills.

Benefits

  • Food vouchers 10%.
  • Savings fund 13%.
  • Vacation bonus 50%.
  • 30 days of Christmas bonus.
  • Health insurance.
  • Life insurance.

Work Environment

  • Full-time position.
  • Monday to Friday, 9 am - 6 pm.
  • Located in Lago de Guadalupe, Barrientos, Tlalnepantla de Baz.

Language

English (Desirable)



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