Customer Service Representative
hace 11 horas
At Te Connectivity, we're committed to delivering exceptional customer experiences through our dedicated Service Teams. These teams interact with customers, sales, and service representatives to handle a variety of pre-sales and post-sales service functions. They process transactions via phone, internet, and correspondence, responding to inquiries about our products and services. Our teams may also promote and sell our products, investigate and resolve customer complaints, and develop strong business relationships through our Extraordinary Customer Experience strategy.
Key Responsibilities:
• Process customer transactions and inquiries in a timely and professional manner
• Collaborate with sales and service teams to resolve customer issues and improve service delivery
• Promote and sell our products and services to customers
• Develop and maintain strong business relationships with customers and internal stakeholders
• Investigate and resolve customer complaints in a fair and timely manner
What We're Looking For:
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to work collaboratively as part of a team
• Strong business acumen and understanding of customer needs
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