Customer Success Associate

hace 2 semanas

Ciudad de México, Ciudad de México EcoVadis A tiempo completo
Job Description

EcoVadis is seeking a Customer Success Associate to join our team. As a key member of our Services of Engagement department, you will engage and support companies to leverage our solutions, fostering continuous improvement of their business practices and contributing to a positive change at a global scale.

The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers, addressing their queries as they go through our assessment process, and providing an excellent EcoVadis experience.

Key Responsibilities:

  • Manage a portfolio of new and existing customers, ensuring they maximize the value they receive from our solutions.
  • Engage with customers via phone, email, and video calls.
  • Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.
  • Encourage customers to use all features available to them.
  • Collaborate with various business units to develop the offering for existing subscribers.
  • Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.
  • Develop trusted advisor relationships with key account stakeholders, and executives.
  • Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Prepare reports on accounts/market status.
  • Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

Requirements:

  • More than 2 years onboarding or account management experience, ideally in a B2B environment.
  • Passionate about excellent customer service.
  • Organized, attentive to detail, and a clear communicator.
  • Passion for sustainability.
  • Bachelor's degree required.
  • Fluent in English - additional language would be a strong plus.
  • Experience with Salesforce or CRM software preferred.
  • Proactive attitude, including in suggesting ideas and improvements.
  • Comfortable working in a fast-paced, high-growth environment, and able to adapt quickly to changes.

Additional Information:

  • Reporting to: Manager, Rated Customer Success.
  • Location: Mexico City (Hybrid - 4 days in office per month).

We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

EcoVadis commits to equity, inclusion, and reducing bias in our hiring processes. We do not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for Thomson Reuters. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities for assigned geographies and leads. You will identify the best virtual channels for engagement with customers,...

  • Customer Success Associate

    hace 2 meses

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Associate Are you enthusiastic about leveraging your expertise in a leading organization renowned for its innovative content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this opportunity may be ideal for...

  • Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities, identifying the best virtual channels for engagement, and validating customer needs to shape product plans and drive...

  • Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities, identifying the best virtual channels for engagement, and validating customer needs to shape product plans and drive...

  • Fioneer Customer Success Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP Fioneer A tiempo completo

    Are you a recent graduate with a passion for technology and a desire to kick-start your career in a global company?Fioneer has an exciting opportunity for a Customer Success Associate to join our customer support team. As a key member of our team, you will provide essential assistance to our clients, working closely with them to resolve issues and ensure...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México EcoVadis A tiempo completo

    Job DescriptionEcoVadis is a leading provider of sustainability assessment and rating solutions. We are seeking a highly motivated and organized Customer Success Associate to join our team in Mexico City.Job SummaryThe Customer Success Associate will be responsible for onboarding and managing a portfolio of Corporate and Select customers, ensuring they...

  • Customer Success Associate

    hace 2 meses

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing proactive account strategies, including the timely fulfillment of contractual commitments.Assessing customer requirements and delivering tailored solutions that enhance satisfaction and...

  • Customer Success Associate

    hace 2 meses

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing them proactively, including the timely fulfillment of contractual commitments.Identifying customer requirements and delivering tailored solutions that enhance satisfaction and loyalty.Offering...

  • Fioneer Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México SAP Fioneer A tiempo completo

    Are you a recent graduate with a passion for technology and a desire to kick-start your career in a global company?Fioneer has an exciting opportunity for a Customer Success Associate to join our customer support team. As a key member of our team, you will provide essential assistance to our clients, working closely with them to resolve issues and ensure...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will drive customer success and retention by delivering exceptional account management and proactive customer engagement.Develop and implement strategies to increase customer satisfaction and loyalty.Collaborate with cross-functional teams to ensure alignment and effective communication.Lead projects and...

  • Customer Success Associate

    hace 2 meses

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will drive customer success and retention by delivering exceptional account management and proactive solutions to meet customer needs.Develop and execute strategies to retain and grow assigned accounts, ensuring timely delivery of contractual obligations and exceeding customer expectations.Collaborate closely...

  • AI Customer Success Partner

    hace 4 días

    Ciudad de México, Ciudad de México Wobot A tiempo completo

    Customer Success Associate RoleAbout the JobWe are seeking an experienced Customer Success Associate to join our team at Wobot. As a Customer Success Associate, you will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their desired outcomes from our product.ResponsibilitiesEstablish a trusted advisor...

  • Customer Success Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team in Mexico. As a key member of our sales team, you will be responsible for driving renewal and upsell opportunities for existing accounts.Key ResponsibilitiesCloses renewals and upsell opportunities for assigned geography and/or for leads assigned as...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the Role:As a highly motivated and results-driven Associate Customer Success Executive, you will play a critical role in driving renewal and upsell opportunities for assigned geographies and/or leads assigned as part of a pooled resource group.Key responsibilities include:Closing renewals and upsell opportunities through effective engagement with...

  • Customer Success Professional

    hace 4 días

    Ciudad de México, Ciudad de México OPINATOR A tiempo completo

    About UsOPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing.We're a global company with a dynamic culture based on training, transparency, responsibility, attention to detail, and customer focus.About the RoleWe're looking for a Customer Operations Associate to join our...

  • Rated Customer Success Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México EcoVadis A tiempo completo

    About the RoleWe are seeking a highly skilled Rated Customer Success Associate to join our team at EcoVadis. As a key member of our Services of Engagement department, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key...

  • Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team in Mexico. As a key member of our sales team, you will be responsible for driving renewal and upsell opportunities for existing accounts.Key ResponsibilitiesCloses renewals and upsell opportunities for assigned geography and/or for leads assigned as...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Job Title: Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused Customer Success Manager to serve as a primary contact point for our largest and highest-profile customers. As a trusted advisor, you will partner with a small number of assigned accounts, maintaining a continual focus on the customer's...

  • Customer Success Associate

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will drive retention and renewal of all assigned accounts, ensuring proactive account management and timely delivery of contractual obligations.Develop and implement strategies to increase customer satisfaction and loyalty.Provide expertise and support to resolve issues and improve customer experience.Identify...

  • Associate Client Executive

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Client Executive, you will be responsible for:Closing renewals and upselling opportunities for assigned geographies and pooled resource groupsIdentifying the best virtual channels for customer engagementValidating...