Strategic Operations Manager

hace 2 semanas

Xico, México Hsbc A tiempo completo
Job Description

We are seeking an experienced professional to join our team in the role of Strategic Operations Manager - Resourcing & Onboarding at Hsbc.

Role Overview:

The Strategic Operations Manager will be responsible for ensuring the efficiency and efficacy of the Resourcing & Onboarding department. This includes analyzing, cascading, and following up on compliance with global and local standards established by HSBC Global / HR Stakeholders and LAM R&O team.

Key Responsibilities:

  • Project Management related to Innovation and Continuous Improvement for Resourcing & Onboarding department (R&O).
  • Presentation of initiative results through the delivery of executive reports and slides.
  • Follow-up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.
  • Coordinating/Executing Training sessions for R&O Managers, recruiters, and analysts.
  • Process mapping and work flow charts.
  • Creating work manuals and support resources for R&O staff.
  • Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.
  • Internal regional communication of the department.

Requirements:

To be successful in this role, you should have:

  • Excellent knowledge of the recruitment market.
  • Advanced English Level.
  • Experience of using relevant software packages, i.e., Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.
  • Project Management knowledge and serious understanding of the continuous improvement importance.
  • Experience working in relevant environment/s, i.e., proven track record of process and operational management is desirable but not essential.
  • Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
  • Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long-term risks and implications.

Salary: The estimated annual salary for this position is around $120,000 - $180,000, depending on location and experience.

About Us:

Hsbc is committed to building a culture where all employees are valued, respected, and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At Hsbc we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

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