IT Service Delivery Executive

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

About the Role

We are seeking a highly skilled Service Delivery Manager to lead our teams in delivering exceptional IT infrastructure services to our clients. As a key member of our team, you will be responsible for implementing customer contracts, defining project plans, tracking progress, and ensuring successful project outcomes.

Key Responsibilities

  • Lead assigned teams to implement customer contracts and define project plans.
  • Act as the primary customer contact and focal point for operational issues.
  • Monitor and evaluate service delivery processes to ensure efficiency and cost-effectiveness.
  • Recognize and optimize processes/services, and initiate necessary steps.
  • Manage customer expectations and mentor onsite/dispatch support teams.
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs, and manage budgets.

About Us

Hemmersbach is a leading provider of IT infrastructure services, operating in over 190 countries with 50 own subsidiaries. We deliver exclusive services to top companies in the IT industry. Our commitment to social responsibility is evident in our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family, where 20% of our profits are donated to make a positive impact.


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