Technical Support Specialist
hace 6 días
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Softtek. As a Java Backend Support Expert, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Solve Complex Issues
- Resolve bugs and data issues with SQL Server as DBMS and GCP - Big Query
- Customer Service
- Provide exceptional customer service through Jira tickets and other communication channels
- Effort Estimation and Timeline Management
- Estimate efforts and timelines on product backlog items using a hybrid methodology between Scrum and Kanban
- Database Maintenance and Development
- Maintenance and development of stored procedures, functions, and triggers in SQL Server
- Documentation and User Manuals
- Creation of user manuals and documentation for standard procedures and system processes
- Troubleshooting and Automation
- Troubleshoot web errors
- Automate tasks using Spring Batch Jobs
- RESTful Web Services
- Maintenance and use of RESTful web services
Requirements
- Advanced Technical Skills
- Java
- Hibernate
- Maven
- Spring Boot
- Microsoft SQL Server
- REST
- JUnit
- Git
- Nice to Have
- Jenkins
- PowerShell
- GCP - Google Cloud Platform
Language
Advanced 80-95%
Job Location
México - Remote
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