Technical Support Specialist

hace 6 días


Aguascalientes, Aguascalientes, México Softtek A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Softtek. As a Java Backend Support Expert, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Solve Complex Issues
    • Resolve bugs and data issues with SQL Server as DBMS and GCP - Big Query
  • Customer Service
    • Provide exceptional customer service through Jira tickets and other communication channels
  • Effort Estimation and Timeline Management
    • Estimate efforts and timelines on product backlog items using a hybrid methodology between Scrum and Kanban
  • Database Maintenance and Development
    • Maintenance and development of stored procedures, functions, and triggers in SQL Server
  • Documentation and User Manuals
    • Creation of user manuals and documentation for standard procedures and system processes
  • Troubleshooting and Automation
    • Troubleshoot web errors
    • Automate tasks using Spring Batch Jobs
  • RESTful Web Services
    • Maintenance and use of RESTful web services

Requirements

  • Advanced Technical Skills
    • Java
    • Hibernate
    • Maven
    • Spring Boot
    • Microsoft SQL Server
    • REST
    • JUnit
    • Git
  • Nice to Have
    • Jenkins
    • PowerShell
    • GCP - Google Cloud Platform

Language

Advanced 80-95%

Job Location

México - Remote



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