Technical IT Support Specialist
hace 4 horas
We are currently searching for a Technical IT Support Specialist to join our team at Sequoia Connect. This role is responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
**Key Responsibilities:**
- Provide expert-level technical support for enterprise storage products and networking equipment.
- Deliver software, hardware, and networking support for desktops, laptops, and servers.
- Maintain and support legacy products as needed.
- Serve as team or site leader, providing guidance to other technicians when required.
- Perform disk replacement on enterprise storage products.
- Install and maintain PCs, associated software, networks, servers, and peripherals.
- Support network products from operational and maintenance perspectives.
- Perform installations, moves, additions, and changes (IMAC) as required.
- Test and certify PCs, networks, servers, and client-approved applications.
- Provide follow-up and escalation for unresolved problems.
**Requirements:**
- Proven experience providing enterprise-level hardware, software, and networking support.
- Familiarity with enterprise storage and server products.
- Ability to perform installations, maintenance, and troubleshooting for a variety of IT systems and peripherals.
- Strong organizational and communication skills.
The ideal candidate will have a strong background in IT support and be able to work independently in a fast-paced environment. We offer a competitive salary and benefits package, including:
- $65,000 - $85,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Ongoing training and development opportunities.
**Location:** The successful candidate will be based in Mexico, with the option to work remotely one day per week. We have offices in Monterrey, Nuevo León, Villahermosa, Tabasco, and Ciudad del Carmen, Campeche.
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