IT Technical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo
About Advancio, Inc.

Advancio, Inc. is a dynamic company that values innovation and excellence in technology solutions. We are seeking an experienced IT Technical Support Specialist to join our team in Mexico City (CDMX).


Estimated Salary: $45,000 - $65,000 per year

The salary range for this position is estimated based on national averages and industry standards. Compensation may vary based on individual qualifications and experience.


Job Description:Overview

This part-time hybrid role offers a unique opportunity to work remotely while being based in Mexico City (CDMX). As an IT Technical Support Specialist, you will be responsible for providing technical assistance, maintaining hardware and software systems, and collaborating with the IT department on project implementation.


Key Responsibilities
  • Technical Support:
    • Provide prompt and effective technical support to users via phone, email, or chat.
    • Assist with troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  • Maintenance and Upgrades:
    • Maintain and update computer equipment, including printers, laptops, and desktops.
    • Ensure network infrastructure is running smoothly, including LAN and WAN networks.
  • Project Implementation:
    • Collaborate with the IT department on implementing new technologies and upgrades.
    • Communicate effectively with stakeholders to ensure successful project execution.

RequirementsQualifications
  • Computer Systems Technician degree or similar career.
  • Knowledge of LAN and WAN networks, as well as equipment configuration and maintenance.
  • Excellent written and verbal communication skills in English (60% proficiency).
  • Ability to work independently and as part of a team.
Skills
  • Strong problem-solving skills and attention to detail.
  • Familiarity with institutional software and its installation procedures.
  • Mapping server drives and preparing new laptops.
  • Temperature checks and site maintenance.

Benefits

We offer a competitive salary, opportunities for growth and development, and a collaborative work environment. If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.



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