Customer Service Representative with Strong Communication Skills

hace 6 días


Tijuana, Baja California, México Integon Services Co. A tiempo completo
Integon Services Co. Job Description

As a Customer Service Representative at Integon, your goal is to deliver top-notch service for internal and external customers. You will play a vital role in strengthening relationships with policyholders and independent agents, ensuring their needs are met promptly and professionally.

About the Role:

  • Job Type: Full-time
  • Location: [Not specified]
  • Work Schedule: Monday to Friday
  • Hourly Rate: $6000 per week
  • Vacancies: 60

Key Responsibilities:

  1. Provide exceptional customer service to policyholders and independent agents via phone, email, or other communication channels.
  2. Respond to customer inquiries, resolve issues, and escalate concerns as needed.
  3. Maintain accurate records of customer interactions and update databases accordingly.
  4. Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, colleagues, and management.
  • Bilingual Proficiency: Fluency in English and Spanish (written and spoken).
  • Microsoft Office Proficiency: Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Educational Background: High school diploma or equivalent required.
  • Experience: Previous customer-facing experience preferred but not required.

Benefits:

  • Competitive Salary: $6000 per week.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Professional Development: Training and development programs to enhance skills and knowledge.

Company Overview:

Integon Services Co. is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients and their customers. Our team is passionate about building strong relationships, resolving issues efficiently, and driving business growth.



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