Retail Application Support Specialist

hace 4 días


Ciudad de México, Ciudad de México VISEO A tiempo completo
Job Title: Retail Application Support Consultant

VISEO is seeking a highly skilled Retail Application Support Consultant to join our Digital Retail team. As a key member of our team, you will be responsible for providing top-notch support for our retail and e-commerce applications.

Your Key Responsibilities:
  • Provide corrective maintenance for POS applications, resolving incidents and implementing workarounds as needed.
  • Perform evolutionary maintenance, implementing new functionalities and automations to improve application performance.
  • Conduct preventive maintenance, ensuring version updates, job monitoring, and non-regression testing are completed.
Your Profile:
  • 1-3 years of functional experience in a business application or ERP, preferably in the retail sector.
  • Strong technical skills, including proficiency in SQL.
  • Rigorous, customer-focused, and excellent interpersonal skills.
  • Problem-solving skills, with the ability to identify root causes.
  • Active listening and influencing skills.
Why VISEO?

As a VISEO Digital Retail Consultant, you will be part of a dynamic team that values collaboration and innovation. You will have opportunities to develop your skills, attend training sessions, and participate in knowledge-sharing initiatives.

Benefits:
  • Competitive salary and benefits package.
  • Medical insurance and short-term/long-term disability insurance.
  • Generous vacation policy (22 days paid vacation per year).
  • Food/luncheon vouchers.

This is a hybrid role based in Mexico City or Colombia, with occasional travel to other locations. Fluency in English is required. We welcome both permanent and contract applications.



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