ServiceNow Technical Lead

hace 11 horas


Ciudad de México, Ciudad de México Birlasoft A tiempo completo

ServiceNow Technical Lead

Main Responsibilities:

  1. Configure and implement IT Service Management processes, including Incident Management, Problem Management, Change Management, Release Management, Service Request, Service Portal, Service Catalog, Asset and User setup.
  2. Develop and maintain ServiceNow applications using REST/SOAP Webservices, Java scripting, and other technologies.
  3. Design and implement CMDB, Asset Management, and Orchestrations for Software Distribution.
  4. Set up and manage ServiceNow ITBM – Project, Portfolio, Demand, Resource, and Finance.
  5. Design and implement ServiceNow Reports and Performance Analytics.
  6. Create custom processes, integrate with third-party systems, and develop custom applications.
  7. Manage ServiceNow upgrades, cloning, and support interactions with the ServiceNow HI support team.
  8. Integrate ServiceNow with external systems using LDAP/SSO, Email, Chat, and other protocols.
  9. Implement Domain separation and Data segregation.
  10. Communicate effectively with team members and customers, requiring strong English language skills.

Preferred Certifications:

  1. ServiceNow Implementation Certified
  2. ITIL V3 Foundation certified

Desirable Certifications:

  1. Certified Scrum Master

Additional Requirements:

  1. Demonstrate awareness of Best Practices for ServiceNow implementation.
  2. Lead and manage a global team.
  3. Coordinate with stakeholders to deliver projects on time, within scope, and budget.
  4. Exercise mature judgment in problem-solving and troubleshooting.


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