Operations Coordinator

hace 2 semanas


Ciudad de México, Ciudad de México Tui A tiempo completo

We are seeking experienced and skilled professionals to join our team of Operations Agents in a dynamic and fast-paced environment.

As an Operations Agent, you will be responsible for ensuring the smooth delivery of services to our customers, working closely with our excursion suppliers and destination teams to manage bookings and resolve any issues that may arise.

This is a locally employed position, and you must have the right to live and work in Mexico before applying.

We offer a competitive salary, plus additional benefits such as training days, access to our TUI Learning Hub, and language lessons.

As a member of our team, you will have the opportunity to work on a variety of projects, develop your skills and expertise, and contribute to the success of our company.

We are looking for individuals with strong administration skills, excellent communication skills, and a high level of attention to detail.

Responsibilities will include:

  • Managing reservations and ensuring that suppliers receive them on time
  • Monitoring the quality and operations standards of excursions
  • Overseeing operations during excursion days and gathering feedback on any incidents or accidents
  • Loading bookings into the system and managing supplier relations
  • Guaranteeing that all information is collected in a timely and efficient manner for invoicing purposes
  • Managing amendments and communicating them to the Service Delivery team and suppliers
  • Loading pick-up times into the system and pre-ordering attraction entrance tickets

We are committed to diversity and inclusion, and we welcome applications from individuals who share our values and are passionate about delivering exceptional customer experiences.


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