SAP Basis Performance Expert ECS Enhanced Operations Service
hace 1 semana
We are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a Basis Performance Expert. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
Key Responsibilities- Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPI and SLA's.
- Respond quickly to escalations, take proactive steps to avoid escalations, identify and drive initiatives to improve operation and stability for customer systems, and drive initiatives to standardize and simplify server operations.
- Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc.) for SAP systems running on Hyperscalers platform utilizing various performance tools.
- Assist EOS operations support for any ongoing performance issues in customer production systems.
- Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using a data-driven approach.
- Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
- Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
- Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
- Monitor production system performance, help the team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
- Root cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
- Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
- Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
- Experience in Problem Management, Root cause analysis methodologies.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
Successful candidates might be required to undergo a background verification with an external vendor.
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