SAP ECS Enhanced Operations Service Expert

hace 2 meses

San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking an experienced SAP technology professional to join our Enhanced Operations Service team as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities
  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPI and SLA's.
  • Participate in major incident handling, troubleshoot service request failures, downtime extensions, and long-running ongoing incidents for a customer.
  • Quick responses during escalations, take proactive steps to avoid escalations, identify and drive initiatives to improve operation and stability for our customer system, and drive initiatives to standardize and simplify server operations.
  • Root cause analysis for service request failures/outages, performance issues – continuous improvement methodologies.
  • Analyze root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan with well-defined mitigation steps.
  • Coordinate and orchestrate the work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
  • Bring in continuous improvement initiatives to address customer pain points and enhancements in the service delivery.
  • Process improvement initiatives for daily operational activities.
  • Streamline standard operating procedures by focusing on automation enhancements.
  • Proactive operation services for the customer and service on-demand with timely alert reduction program to all stakeholders involving the customer.
Requirements
  • Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades/Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Experience in Problem Management, Root cause analysis methodologies.
What We Offer

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

  • SAP Basis Expert ECS Enhanced Operations Service

    hace 1 mes

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleSAP is seeking an experienced SAP Basis Expert to join our ECS Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the quality of service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.Key ResponsibilitiesParticipate in Major incident handling, troubleshoot...

  • SAP Basis Expert ECS Enhanced Operations Service Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP Basis Expert ECS Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key Responsibilities Ensure Day to Day quality service...

  • SAP Basis Expert ECS Enhanced Operations Service Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: SAP Basis Expert ECS Enhanced Operations Service SpecialistAt SAP, we are seeking a highly skilled and experienced SAP Basis Expert ECS Enhanced Operations Service Specialist to join our team. As a key member of our Enterprise Cloud Services (ECS) Delivery organization, you will play a pivotal role in safeguarding and optimizing strategic...

  • SAP Basis Expert ECS Enhanced Operations Service Specialist

    hace 1 mes

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis Expert to join our ECS Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various...

  • SAP Basis Performance Expert ECS Enhanced Operations Service Specialist

    hace 2 meses

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Basis Performance Expert to join our ECS Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.Key ResponsibilitiesEnsure day-to-day...

  • SAP Basis Expert ECS Enhanced Operations Service Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis Expert to join our ECS Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various...

  • SAP Basis Performance Expert ECS Enhanced Operations Service

    hace 1 mes

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a Basis Performance Expert. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service...

  • SAP Basis Performance Expert ECS Enhanced Operations Service

    hace 1 mes

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a Basis Performance Expert. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service...

  • SAP Basis Expert ECS Enhanced Operations Service Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis Expert to join our ECS Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various...

  • SAP Basis Performance Expert ECS Enhanced Operations Service

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis Performance Expert to join our ECS Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve...

  • SAP Basis and Performance Expert for Enhanced Operations Service

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP Basis and Performance Expert for Enhanced Operations ServiceWe are seeking a highly skilled SAP Basis and Performance Expert to join our team in Enhanced Operations Service. As a key member of our team, you will be responsible for ensuring day-to-day quality service delivery and achieving various service KPI and SLA's. You will also be...

  • SAP Basis and Performance Expert for Enhanced Operations Service

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleSAP Basis and Performance Expert for ECS Enhanced Operations Service is a critical role within the Enterprise Cloud Services (ECS) Delivery organization at SAP. As a key member of the team, you will be responsible for ensuring day-to-day quality service delivery and achieving various service KPI and SLA's.Key ResponsibilitiesEnsure day-to-day...

  • SAP Basis and Performance Expert for Enhanced Operations Service

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP Basis and Performance Expert for Enhanced Operations ServiceAbout the RoleAs a SAP Basis and Performance Expert for Enhanced Operations Service, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. You will be responsible for ensuring day-to-day quality service delivery,...

  • Service Delivery Specialist

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **We Help You Deliver Excellence**At SAP, we strive to empower you to bring out your best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that values flexibility, innovation, and a future-focused approach. We offer a highly...

  • SAP Basis Expert

    hace 2 meses

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis expert to join our Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.Key ResponsibilitiesEnsure day-to-day quality service...

  • SAP Basis Expert

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a SAP Basis and Performance Expert. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service...

  • Service Delivery Expert

    hace 24 horas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Role OverviewThe Service Delivery Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery...

  • SAP Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • SAP Basis Service Delivery Specialist

    hace 3 días

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the Role: We are seeking a skilled Service Delivery Specialist for SAP Basis to join our team. As a key member of our SAP ECS – Enhanced Operations Service (EOS) organization, you will serve as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key Responsibilities:Act as the primary...

  • Service Delivery Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Job Summary**We are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.**Key Responsibilities**Act as the primary point of contact for the TSMs with the...