SAP Basis Expert

hace 11 horas

San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking an experienced SAP Basis expert to join our Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.

Key Responsibilities
  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
  • Provide quick responses during escalations, take proactive steps to avoid escalations, and identify and drive initiatives to improve operation and stability for our customer systems.
  • Perform comprehensive performance assessments for SAP systems running on hyperscalers platforms utilizing various performance tools.
  • Assist EOS operations support for any ongoing performance issues in customer production systems.
  • Oversee performance testing, benchmarking for new IT stacks (HANA + OS) to find performance issues before sign-off for production implementation using data-driven approaches.
  • Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
  • Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and customers to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
  • Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
  • Monitor production system performance, help the team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
  • Root cause analysis for service request failures/outages, performance issues – continuous improvement methodologies.
  • Bring in continuous improvement initiatives to address customer pain points and enhancements in the service delivery.
  • Streamline standard operating procedures by focusing on automation enhancements.
  • Proactive operation services for the customer and service on-demand with timely alert reduction programs to all stakeholders involving the customer.
Requirements
  • Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades/Updates), SAP Project Management, Support, Escalation Management.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
  • Experience with managed/hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Experience in problem management, root cause analysis methodologies.
What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from. As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our customers.

We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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