Automotive Technical Support Specialist
hace 8 horas
The Centralized Technical Assistance Center is seeking a highly skilled and experienced Automotive Technical Support Specialist to provide technical assistance to Ford and Lincoln Dealers from Canada and Fleet Customers from the United States of America.
This role requires a deep understanding of the Vehicle Service Repair process and excellent customer service skills to ensure a high level of satisfaction for our customers.
Responsibilities include:
- Providing technical assistance and guidance to Dealers and internal Ford Motor Company departments
- Responding to complex technical vehicle repair concerns through multiple channels
- Participating in monthly calibration sessions, peer reviews, and team meetings
- Reporting feedback and providing information on report trends and incoming technical issues
- Supporting the achievement of Centralized Technical Assistance Center objectives and metrics
This is an exciting opportunity for a skilled Automotive Technical Support Specialist to join our team and contribute to the success of Ford Motor Company.
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