Automotive Technical Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México GP Strategies A tiempo completo
Company Overview

GP Strategies Corporation is a renowned provider of innovative learning and development solutions, helping organizations achieve meaningful change through their people.

With over 6,000 global clients, GP Strategies has delivered award-winning consulting, learning services, and talent technology solutions for more than 55 years.

The company's extensive network of learning experts spans across 30 countries, fostering a culture of respect, fairness, and collaboration to achieve goals.

Job Description

We are seeking a highly skilled Automotive Technical Support Specialist to join our team in the automotive area. The ideal candidate should possess strong English language skills and extensive experience in automotive technical support.

As a Volvo Technical Support Expert, you will provide technical advice, remote assistance, quality assurance, and analysis to ensure customer satisfaction and efficiency in repair processes.

Main Activities:
  • Train authorized dealer technicians with expert-level diagnostics to ensure prompt vehicle repair.
  • Document and report technical faults detected in products and diagnostic tools.
  • Advise technical support teams and dealers.
  • Provide consultancy on support cases related to customer complaints and previous warranty repairs.
  • Offer remote support to the Dealer network technical team based on repair manuals.
  • Collaborate with the field team to resolve issues.
  • Publish informative bulletins with repair process improvements, tool updates, etc.
  • Monitor remote repair processes and establish effective indicators for no returns due to misdiagnosis.
  • Maintain detailed records of all physical and remote contacts with authorized workshops.
  • Analyze trends in types of repairs per car, geographic area, etc.
  • Generate weekly reports according to needs as they arise concerning technical support.
Requirements:
  • Degree in Mechanical Engineering, Automotive Engineering, or a related field.
  • Previous experience in automotive technical support.
  • English language proficiency.
  • Exceptional communication skills and ability to work as part of a team.
  • In-depth knowledge of Volvo products and diagnostic tools.
Benefits:
  • Fair compensation package (estimated $80,000 - $120,000 per year, depending on location).
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.
  • Opportunities for career growth and advancement.
Why Choose GP Strategies?

At GP Strategies, we value diversity and strive to create an inclusive workplace. We offer equal opportunities for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.



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