Customer Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Hashmap A tiempo completo

We are seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco, Mexico.

This part-time role offers an exciting opportunity for individuals with strong communication skills and experience in IT environments. Our ideal candidate will have the ability to work flexible shifts and be available to cover 45 hours per week.

Key Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and provide solutions or escalate issues to other support groups
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems and recommend solutions

The successful candidate will possess advanced English language skills and a minimum of six months' experience in customer service within an IT environment.

We offer a competitive salary of MXN $120,000 - $150,000 per year, along with additional benefits such as:

Benefits Package
  • Competitive salary: MXN $120,000 - $150,000 per year
  • Grocery tickets (12% of base salary)
  • 30 days of Christmas bonus
  • 12 days of paid vacation
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics stores
  • Opportunity to grow within the company

At Hashmap, we strive to create a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from qualified candidates.



  • Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    **About Koch Global Services**Koch Global Services (KGS) is a global company that creates solutions for businesses, including technology, human resources, finance, and project management.As a Customer Support Specialist, you will play a key role in providing exceptional support to our customers.We offer a competitive salary of $62,000 - $72,000 per year,...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are currently seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco. This role involves providing top-notch technical support to customers, escalating complex issues to specialized teams when necessary, and maintaining accurate documentation of customer interactions.Competitive salary: $400-$500 USD per weekAbout the...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    About OracleAt Oracle, we are committed to delivering exceptional post-sales support and solutions to our customers. As a key member of our Support organization, you will play a vital role in ensuring customer satisfaction and success.Job DescriptionWe are seeking an experienced Global Customer Support Specialist to join our team. In this role, you will be...


  • Guadalajara, Jalisco, México Mphasis Limited A tiempo completo

    We are seeking a highly motivated Customer Sales Support Specialist to join our team at Mphasis Limited. This role will involve collaborating with the Customer Sales support team to create customer portal set-ups, managing deal creation and price updates in Eclipse Tool, as well as creating separate portals for dedicated stakeholders on HP2B tool.The ideal...


  • Guadalajara, Jalisco, México Vishay A tiempo completo

    Job Overview:Vishay is seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Investigate prospective accounts and approach customers remotely to identify new leads or up-selling/cross-selling...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Job OverviewOracle is seeking a highly skilled Customer Support Specialist to join our team. This role will be responsible for providing exceptional customer support and guidance throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products.SalaryThe estimated annual salary for this position is between $80,000 -...


  • Guadalajara, Jalisco, México Emerson A tiempo completo

    About EmersonEmerson is a company that requires individuals with excellent customer service skills to support our customers in various aspects of order processing and product or service issues.Job OverviewWe are seeking a highly skilled Customer Experience Support Specialist who will be responsible for performing order processing tasks, resolving product or...


  • Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team in the Contact Center. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients.Job DescriptionIn this role, you will be the primary point of contact for customers, providing technical assistance...


  • Guadalajara, Jalisco, México Teampay A tiempo completo

    Teampay is a revolutionary spend management platform that empowers CFOs, Controllers, and Finance teams with proactive controls and real-time visibility. As a Customer Support Specialist, you will play a pivotal role in delivering a world-class experience to our customers.**About the Job:**You will be part of a fast-growing company that has already gained...


  • Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

    The Customer Support Specialist provides high-quality support services to clients, ensuring their satisfaction and loyalty. Key responsibilities include investigating technical issues, troubleshooting problems, and resolving relevant issues. This role involves analyzing problems, recording issues addressed, and providing resolutions to clients.**Key...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited. This role will be responsible for providing exceptional customer service and technical support to our clients.


  • Guadalajara, Jalisco, México Ntt Data North America A tiempo completo

    Ntt Data North America strives to attract and retain exceptional individuals who share our passion for innovation and growth.We are currently seeking a Customer Support Specialist to join our team in Guadalajara, Mexico.This is a remote part-time position with a competitive salary of approximately $25,000 - $35,000 per year, depending on experience.Key...


  • Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    Hrpv Human Resources Puerto Vallarta is a leading human resources company in Guadalajara, Jalisco, seeking a highly skilled Bilingual Client Support Specialist to join our team.**Salary and Benefits:** We offer a competitive salary range of 13,000 to 15,000 MXN after taxes (depending on skills and proficiency), as well as full legal benefits, including IMSS,...


  • Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    **About Us**Insulet Corporation, a leading innovator in the medical device industry, has been revolutionizing the lives of patients for over two decades. Our mission is to empower individuals with simplicity, freedom, and healthier lives through our cutting-edge Omnipod product platform.We are seeking highly motivated and performance-driven individuals to...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    OverviewWe are currently seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Mexico.Ntt Data, a leading IT services provider, is looking for an individual with excellent communication skills and a passion for delivering exceptional support to our clients.


  • Guadalajara, Jalisco, México Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team in North America.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, or other communication channels.Responsible for identifying and resolving complex technical problems in a professional and courteous...


  • Guadalajara, Jalisco, México Deardoc A tiempo completo

    **Unlock the Power of Seamless Patient Care**DearDoc is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences with professionalism and enthusiasm.**Key Responsibilities:**Manage communications across various channels to ensure timely...


  • Guadalajara, Jalisco, México Nimble Gravity A tiempo completo

    Technical Customer Support Partner    We are looking for a highly skilled and motivated Conservation Support Specialist to join our team at Nimble Gravity. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our conservation partners across Latin America.    About...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    At Helpware, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and experience working with complex systems.As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. This includes responding to customer...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a strong background in customer service and technical support.The Technical Support Specialist will be responsible for providing top-notch technical support to our clients, including troubleshooting hardware and software issues with...