Customer Support Specialist
hace 3 semanas
We are seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco, Mexico.
This part-time role offers an exciting opportunity for individuals with strong communication skills and experience in IT environments. Our ideal candidate will have the ability to work flexible shifts and be available to cover 45 hours per week.
Key Responsibilities- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and provide solutions or escalate issues to other support groups
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems and recommend solutions
The successful candidate will possess advanced English language skills and a minimum of six months' experience in customer service within an IT environment.
We offer a competitive salary of MXN $120,000 - $150,000 per year, along with additional benefits such as:
Benefits Package- Competitive salary: MXN $120,000 - $150,000 per year
- Grocery tickets (12% of base salary)
- 30 days of Christmas bonus
- 12 days of paid vacation
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (you and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics stores
- Opportunity to grow within the company
At Hashmap, we strive to create a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from qualified candidates.
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