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Retention and Customer Advocate Manager
hace 1 mes
Retention/Customer Success Manager Role:
Are you passionate about nurturing client relationships and driving business growth? This role is critical in leading a team accountable for client retention and upsell targets.
In this opportunity, you will lead a team of retention specialists, develop talent, and drive strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.
About the Role:
Your key responsibilities will include:
• Leading a team of retention specialists in a global software company
• Developing and managing talent within the team
• Establishing new teams as needed
• Driving the team to meet goals set in collaboration with senior management
• Focusing on priority touchpoints, leveraging sales enablement tools and processes
About You:
You're a fit for the role if you have:
• A Bachelor's degree
• Fluent English
• Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business
• Proven track record of leading a team of retention specialists in a global software company
• Experience in developing talent and managing team performance
• Demonstrated ability to drive retention and upsell strategies
• Ability to deal with ambiguity and navigate complex situations
• Strong communication skills and ability to direct work efficiently
What's in it for You:
You will join a company that values diversity, inclusion, and employee growth. Our comprehensive benefits, flexible work environment, and opportunities for professional development will support your career goals.
At Thomson Reuters, we help professionals do their jobs better, creating more time for them to focus on the things that matter most. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services - Reuters.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally. Join us and help shape the industries that move society forward.
