Customer Experience Advocate
hace 2 meses
Global YO: A Pioneer in Customer Success
We are committed to delivering exceptional customer service and ensuring utmost satisfaction with our products and services.
About the Role:
This is an exciting opportunity to join our team as a Customer Care Agent, where you will play a crucial role in fostering strong customer relationships and driving customer retention.
Your Key Responsibilities:
- Troubleshoot and manage basic service issues efficiently
- Provide top-notch assistance regarding our products or services
- Stay up-to-date with updates and changes within the company
- Effectively track and resolve tickets
- Escalate various issues to the appropriate resources
What We're Looking for in You:
To excel in this role, you should possess at least 2 years of experience in customer service, preferably in the tech industry. You should also have excellent communication skills, problem-solving ability, and be familiar with Zendesk.
Ambitious candidates with advanced English proficiency (excellent oral and written skills), good written communication skills, and the ability to explain technical information clearly will thrive in this position. Additionally, we value individuals who can prioritize and multi-task efficiently, think analytically, and learn new software and services quickly.
Key Skills and Qualifications:
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