Bilingual Collections Specialist

hace 2 días


Xico, México Damco Spain Sl A tiempo completo

About the Role

We are seeking a highly skilled and detail-oriented Bilingual Collections Specialist to join our team at Damco Spain SL. As a key member of our Global Service Center, you will play a critical role in managing our collections process and driving excellence across our global network.

Key Responsibilities

  • Review statements of account and ensure accurate attention to detail, aligning with Service Level Agreements (SLAs) and client requirements.
  • Review business reports, identify outstanding invoices, and generate call lists/priority lists on a daily basis.
  • Review on-account payments and advise the Order to Cash (OTC) team on payment application.
  • Act as the primary communication interface between OTC, disputes, and other departments.
  • Ensure high-risk customers are escalated to Managers for treatment.
  • Monitor payment application and supply relevant updates to the OTC team.
  • Monitor disputes and ensure timely and accurate responses or forwarding to the correct department/escalation point.
  • Liaise with in-country coordinators and sales personnel as necessary.

What We Offer

We offer a competitive compensation and benefits package for full-time employees, as well as a diverse and talented team that is passionate about being there for employees and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Requirements

This role requires a strong understanding of the shipping industry and excellent communication skills. If you are a motivated and detail-oriented individual with a passion for collections and customer service, we encourage you to apply.



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