Service Optimization and Automation Expert
hace 1 semana
Job Title: Service Optimization and Automation Expert
Cemex, a leading sustainable construction materials and solutions company, is seeking a Service Optimization and Automation Expert to join our team. As a key member of our Commercial Development team, you will be responsible for optimizing customer experience indicators and aligning them with the company's goals and objectives.
Main Responsibilities:
- Develop and implement smart service center dashboards and service-related KPIs to improve service visibility and efficiency.
- Work closely with product owners, IT, and customer experience teams to ensure that service visibility and automation initiatives are properly aligned with company strategy.
- Identify opportunities to improve customer service and experience through data analysis, process improvements, and technology enhancements.
- Develop and maintain relationships with key stakeholders to ensure that service visibility and automation initiatives are properly prioritized and supported.
- Stay up-to-date with emerging technologies and industry trends to ensure that service visibility and automation initiatives are innovative and effective.
Position Challenges:
- Working with multinational teams and diverse stakeholders.
- Managing multiple responsibilities and priorities.
- Adapting strategies quickly to address project dynamics and emerging challenges.
- Maintaining effective communication and coordination with various teams and stakeholders.
- Staying up-to-date with emerging technologies and industry trends.
Qualifications:
- Bachelor's degree in engineering, mathematics, or comparable.
- Master's degree, ideally with a specialization in Data or Artificial Intelligence.
- At least 5 years of work experience with at least 3 years of experience in jobs related to customer service, commercial development, sales, Processes & IT.
- Experience in Customer Service areas or related.
- Proficiency in English (Fluent), Data Analysis, Power BI, and Communication Skills.
- Preferred skills in Spanish (Advanced), Data Architecture, Large Language Models, Programming skills, Work experience in construction/building materials, and Artificial Intelligence.
Cemex Diversity and Inclusion Statement:
Cemex is an equal opportunities employer and welcomes applications from all qualified candidates. We recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of Cemex employees.
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