SAP Basis and Performance Expert for Enhanced Operations Service

hace 4 semanas


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

Job Summary

SAP Basis and Performance Expert for Enhanced Operations Service

We are seeking a highly skilled SAP Basis and Performance Expert to join our team in Enhanced Operations Service. As a key member of our team, you will be responsible for ensuring day-to-day quality service delivery and achieving various service KPI and SLA's. You will also be responsible for performing comprehensive performance assessments for SAP systems running on Hyperscalers platform, assisting EOS operations support for ongoing performance issues in customer production systems, and overseeing performance testing and benchmarking for new IT stack (HANA + OS).

Key Responsibilities

  • Ensure day-to-day quality service delivery and achieve various service KPI and SLA's
  • Perform comprehensive performance assessments for SAP systems running on Hyperscalers platform
  • Assist EOS operations support for ongoing performance issues in customer production systems
  • Oversee performance testing and benchmarking for new IT stack (HANA + OS)
  • Develop and implement performance optimization strategies for SAP applications and HANA DB
  • Collaborate with ECS Service Engineering, Client Delivery Management, and others to optimize system configurations
  • Document performance test results and optimization processes for knowledge sharing
  • Monitor production system performance and help identify issues proactively
  • Conduct root cause analysis for service requests failures and performance issues
  • Bring in continuous improvement initiatives to enhance service delivery
  • Streamline standard operating procedures focusing on automation enhancements
  • Provide proactive operation services for the customer

Requirements

  • Hands-on experience in areas like Basis, System Performance Management, and SAP Project Management
  • Practical knowledge with SAP technologies like SAP NetWeaver and SAP HANA
  • Experience with Managed/Hosting services or SAP Private Cloud Operations
  • Application Security, Backup and recovery strategies, and performance tuning
  • Experience in Problem Management and root cause analysis methodologies
  • Education and Qualifications: 10+ years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role, Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management, Professional Certification of SAP BASIS and exposure to Project Management tasks, Cloud knowledge, e.g., experience in Public Cloud Domains like Microsoft Azure, AWS, and GCP

About Us

SAP enables you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.



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