Service Delivery Expert

hace 3 días

San Pedro Garza García, Nuevo León, México SAP A tiempo completo

Role Overview

The Service Delivery Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities

  • Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
  • Address technical delivery challenges throughout the customer lifecycle, collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

Requirements and Expectations

  • Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
  • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
  • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.

Work Environment and Experience

  • Collaborate with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
  • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.

Education and Certifications

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).

Language and Culture

Proficient in English, with excellent written and verbal communication skills.

Location and Travel

  • Monterrey, Mexico.
  • Expected travel requirement is 10%.

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