Technical Specialist
hace 2 semanas
We're BIG on small. Malvern Panalytical Ltd is a global leader in the analytics of material and life sciences.
**About Us**
We unleash the power of small things to make big things happen for our customers.
Our vision is to make the world cleaner, healthier, and more productive.
We partner with our customers to make their solutions possible through the power of precision measurements, our expertise, trusted data, and insights.
As a Technical Specialist - Instrumentation Maintenance, you will be responsible for ensuring real technical service expertise on analytical instruments installed at our customers' premises.
You will provide quality technical information to user customers and intervene to detect and report to management any customer needs.
**Responsibilities:**
- Understand the instruments, software and associated technologies after internal training;
- Integrate the company's internal maintenance and repair processes;
- Be responsible for the proper conduct of one's own after-sales activities in compliance with the company's commitments to its customers (deadlines, content, results) and the internal team (sales, logistics, administrative, etc.).;
- Diagnose and resolve problems related to the performance of analytical instruments; Carry out repair and maintenance operations;
- Proactively respond to customer issues to avoid unforeseen business interruptions; Provide training to customers on the proper use of their equipment;
- Ensure customer satisfaction by offering them services (configuration, optimization, maintenance, etc.) that could positively impact the performance of their instruments.
**Your Profile:**
We are looking for an experienced professional with a solid background in electronics or mechanics.
The ideal candidate will have:
- A degree in Electronics, or Mechanics;
- Solid technical experience in PC configuration and software;
- Reputable professional experience in an after-sales service in the laboratory or industrial branch;
**What We Offer:**
• An interesting full-time job in an international high-tech company;
- Continuous development of your technical skills;
- Competitive benefits, salary, and company car;
- An entrepreneurial attitude and flexible work environment;
$80,000 - $100,000 per year
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