Senior Technical Support Specialist

hace 3 días


Guadalajara, Jalisco, México Human Access A tiempo completo

An exciting opportunity has arisen at Human Access for a Senior Technical Support Specialist to join our team.

We are looking for a highly skilled and experienced professional who can provide top-notch technical support to our clients.

The successful candidate will be responsible for:

Providing first level contact and solutions to customer technical issues.
- Appropriately escalating unresolved queries to the next level of support
- Tracking, walking and redirecting issues to the right resources
- Updating customer data and preparing activity reports
- Guiding customers through the problem resolution process
- Ensuring proper registration, documentation and closing
- Recommending modifications and process improvements
- Preserving and developing knowledge of support procedures, products and services

This is an ideal role for someone who is passionate about providing exceptional customer service and has a strong technical background.

In return, we offer:

A competitive salary range of $1,500 - $1,700 USD per biweekly payment
- A hybrid work schedule from Monday to Friday, 8am - 5pm, with occasional weekend availability (compensated)
- Bi-weekly payments
- A dynamic and supportive work environment

If you have the required skills and qualifications, please submit your CV for consideration.



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