IT Support Specialist
hace 1 mes
NTT DATA Services is seeking a skilled Help Desk Senior Associate to join our team in a remote work environment.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Offer advanced technical support for in-house applications and developments
- Answer technical support calls and escalate to other support groups as needed
- Provide support based on email-generated requests or reports
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
We Offer:
- Competitive salary
- 12% of base salary in grocery tickets
- 30 days of Christmas bonus
- 12 days of vacations
- 50% vacation bonus
- 5 personal days per year
- Medical insurance for you and your family
- Life insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow in the company
About the Role:
This is a full-time position that requires 45 hours of work per week. The ideal candidate will have 6 months of experience in customer service and advanced English and French language skills.
Requirements:
- Availability to work 45 hours per week
- Advanced English and French language skills
- 6 months of experience in customer service
- Looking to work in an IT environment
NTT DATA Services is an inclusive, adaptable, and forward-thinking organization that values exceptional, innovative, and passionate individuals who want to grow with us.
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