IT Delivery Team Manager

hace 4 días


Tijuana, Baja California, México Insulet Corporation A tiempo completo

At Insulet Corporation, we are committed to empowering our customers to live healthier lives through innovative technology. To achieve this goal, we need a talented individual to join our team as an IT Delivery Team Manager.

The estimated salary for this position is $120,000 - $180,000 per year, based on the location and industry standards.

About the Role

This leadership position is responsible for overseeing the daily IT operational requirements across Insulet Corporation's US offices, leading the IT Service Delivery support team. The successful candidate will be available as a technical escalation point for 1st and 2nd line IT technical support, with a focus on improving productivity, quality of service, and customer satisfaction.

  • Lead the IT Service Delivery Team of 4+ analysts in the day-to-day operation of an IT ServiceDesk in a fast-paced environment.
  • Maintain the ITSD shifts and ensure there are adequately resourced.
  • Ensure all team relevant processes are documented, made available and adhered to.
  • Support the enterprise IT needs of corporate, manufacturing, supply chain, R&D, customer care, and field sales users working locally and remotely in facilities throughout the US.

The ideal candidate will have a Bachelor's degree or relevant experience, along with IT certifications such as CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple, etc. Experience of coaching and supervising teams, managing workloads for others, and possessing strong organizational skills are essential for this role.

In addition to the technical requirements, the successful candidate will possess excellent communication skills, able to convey complex technical information to non-technical stakeholders. Self-motivation, initiative, and adaptability are also key attributes for this position.

We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.


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