Customer Fulfillment Manager

hace 1 día


Monterrey, Nuevo León, México Lenovo A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Customer Fulfillment Manager to join our team at Lenovo. As a key member of our North America Customer Fulfillment team, you will be responsible for ensuring the timely and accurate delivery of customer orders.

Key Responsibilities
  • Monitor and manage the PCSD order backlog to ensure order-to-delivery and customer experience KPI targets are met.
  • Collaborate with cross-functional teams, including sales, order entry, manufacturing, logistics, and returns, to resolve order discrepancies and customer issues.
  • Lead and develop a high-performing team of order fulfillment specialists, providing guidance and mentorship to enhance their skills and capabilities.
  • Analyze order data and performance metrics to identify trends, bottlenecks, and opportunities for process improvements.
  • Participate in digital transformation initiatives to automate manual tasks and improve tools, processes, and serviceability to customers.
Requirements
  • Bachelor's degree in business, supply chain, or related field.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to collaborate and communicate with cross-functional teams and managers.
  • Ability to lead in a fast-paced environment involving ambiguity and high rates of change.
About Lenovo

Lenovo is a global technology powerhouse with a bold vision to deliver smarter technology for all. We are committed to building a more inclusive, trustworthy, and smarter future for everyone, everywhere.



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