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Application Support Specialist
hace 2 meses
About the Role:
We are seeking a highly motivated and detail-oriented Application Support Specialist to join our global service management team at Thomson Reuters.
As a key contributor to our team, you will provide vital application support, ensuring operational efficiency and problem resolution. Your focus will include:
- Troubleshooting and resolving complex application issues, identifying root causes, and implementing solutions to prevent future occurrences.
- Continuously assessing and improving support processes, and making recommendations for application enhancements.
- Maintaining detailed documentation on application configurations, processes, and troubleshooting guides.
- Developing and providing user training and support documentation to assist users in effectively utilizing the applications.
- Working closely with the development and fulfillment teams to communicate application changes, bugs, and user feedback.
- Generating and maintaining reports on service quality, application issues, and enhancement requests.
- Leveraging AI/ML technologies to optimize operational workflows and contribute to higher productivity and service quality.
About You:
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Basic understanding of cloud services (AWS, Azure, or GCP) with a preference for hands-on AWS experience.
- Familiarity with service management responsibilities (ITIL, Site Reliability Engineering) and Agile methodologies.
- Practical knowledge of programming (Java, C#) and scripting (Python, Bash, PowerShell) languages, as well as version control practices and tooling (Git).
- Hands-on experience with core database concepts and proficiency in SQL; capable of executing basic data manipulation and retrieval queries.
- Strong team collaboration skills, with the ability to work effectively across various departments.
- Excellent communication skills, including the ability to simplify complex technical details for a non-technical audience.
- Proven problem-solving and analytical skills, with the ability to effectively prioritize and manage multiple tasks.
- A customer-focused approach to support, with patience and a positive attitude when dealing with user issues.
- A proactive attitude towards learning and embracing new technologies as industry trends and best practices evolve.
What's in it for You:
As a valued member of our team, you will enjoy:
- A comprehensive benefit package, including flexible and supportive benefits for work-life balance.
- A globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
- Access to LinkedIn Learning and internal Talent Marketplace opportunities to work on projects cross-company.
- Two paid volunteer days annually and opportunities to contribute to Environmental, Social, and Governance (ESG) initiatives.
- A purpose-driven work environment that helps professionals pursue justice, truth, and transparency.
About Thomson Reuters:
We are a global business that relies on diversity of culture and thought to deliver on our goals. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
