Customer Service Ambassador
hace 7 días
Tata Consultancy Services (Tcs) is a global leader in IT services, consulting and business solutions. Our unique Global Network enables us to deliver high-quality services to our clients.
We are currently hiring for the position of Customer Service Representative. As part of this role, you will be responsible for handling inbound calls from clients in the US, providing them with excellent customer service and resolving their inquiries in a timely manner.
Key Responsibilities- Handle inbound calls from clients in the US, addressing their queries and concerns.
- Provide accurate and timely information to clients regarding their accounts and services.
- Responsible for meeting or exceeding performance targets, including call volume, first call resolution rate, and client satisfaction.
To be considered for this role, you must have:
- A minimum of 1 year experience in a customer-facing role.
- Fluent English language skills, both spoken and written.
- Ability to work a full schedule, including weekends.
We offer a competitive salary range of $19,000 - $22,000 per month, based on experience. Additionally, we provide:
- Above-law benefits, including food vouchers, private medical insurance, life insurance, and 30 days of Christmas bonus in December.
- A comprehensive training program to help you develop your skills and knowledge.
- A dynamic and supportive work environment, with opportunities for growth and advancement.
This is a full-time position, requiring a regular attendance and availability to work weekends. The salary range mentioned above applies to employees working in Mexico.
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