Airport Operations Agent
hace 2 días
At American Airlines, we're looking for a skilled Airport Operations Agent to join our team. As a key member of our airport operations team, you'll be responsible for ensuring the smooth operation of our airport facilities, providing exceptional customer service, and maintaining the highest level of security standards.
**Key Responsibilities:**
* Provide assistance to passengers and ensure their travel experience is seamless and enjoyable.
* Conduct security screening and passenger service procedures at check-in and in the gate area.
* Process reservations, issue tickets, and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
* Check baggage and inform passengers of excess baggage charges in accordance with tariff rules.
* Ability to lift and carry bags and boxes weighing up to 70 lbs.
* Ability to stand for prolonged periods of time.
**Requirements:**
* High school diploma.
* Working knowledge of Sabre.
* Ability to work a variety of shifts, according to operational needs.
* Willingness to work weekends and shifts.
* Excellent customer service, communication, and organizational skills.
* Excellent personal grooming established by company standards.
* Proactive team player.
* Ability to work under pressure.
* Ability to read, write, fluently speak, and understand English and the native language.
* Valid US Visa required for this position.
**What We Offer:**
* Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: Access to your health on day one.
* Additional Benefits: Employee Assistance Program and discounts on hotels, cars, cruises, and more.
**Inclusion and Diversity:**
* From the team members we hire to the customers we serve, inclusion and diversity are the foundation of our dynamic workforce.
* Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders.
* Helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
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