Retail Service Agent

hace 2 semanas

Monterrey, Nuevo León, México Fedex Lac A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Retail Service Agent to join our team at FedEx Lac. As a key member of our warehouse operations, you will be responsible for ensuring the efficient and accurate processing of high-value freight, while maintaining compliance with regulatory and company requirements.

Key Responsibilities
  • Receive, process, and dispatch high-value freight in accordance with individual customer requirements.
  • Support the Manager/Team Leader by performing additional defined duties, including short-term work allocation, procedural checks, and resolution of exception situations.
  • Ensure sufficient supplies of daily consumables are in place.
  • Perform defined security and safety checks on freight/goods and comply with all legal, regulatory, and ISO requirements when operating equipment, processing, storing, and releasing freight/goods.
  • Coordinate schedules of receivables with carriers to ensure timely and efficient turnaround.
  • Progress all deviations from agreed schedules.
  • Deal with carrier/customer queries by providing the correct information or escalating the query to the correct area.
  • Offload vehicles and ULDs using mandatory safe working practices and split within defined sort parameters and appropriate locations.
  • Inspect the freight in accordance with defined procedures and perform visual checks to identify shortages, overages, or possible damage.
  • Report immediately to the driver and relevant area/department using agreed tools/procedures.
  • Pick goods in the required sequence, ensuring all details are correct (SKU, quantity, serial number, etc.).
  • Verify the accuracy of the pick list to the customer's actual documentation and report exceptions to the relevant area.
  • Pack goods in accordance with each customer's defined requirements and any legal or dangerous goods requirements.
  • Sign the pick and pack documentation and accurately complete all relevant information and send details promptly to the office.
  • Prepare goods for dispatch by matching labels to the appropriate goods and moving goods to relevant areas.
  • Dispatch goods to the approved carrier, providing guidance when needed on the correct procedural checks to be followed to ensure that the goods are accurate and complete.
  • Process all types of returns (receives, checks, allocate area, reports, etc.) in accordance with defined procedures and specific customer requirements.
Requirements
  • Experience in a FedEx SCS warehouse operation with a good knowledge of the operation and the requirements of its key customers.
  • Competent at picking and packing with a good knowledge of relevant working methods.
  • Good planning and organizing skills with the ability to determine and coordinate sequences of tasks for self and others.
  • Experience of working effectively with multiple work processes and procedures.
  • Good interpretation skills with experience of translating customer-specific instructions into actual requirements.
  • Basic skills in using technology, such as scanners, printers, and intranet, with the ability to perform basic maintenance tasks.
Benefits

As a Retail Service Agent at FedEx Lac, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and ensuring the efficient processing of high-value freight. You will be part of a team that is committed to excellence and innovation, and you will have the opportunity to develop your skills and knowledge in a variety of areas.

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