Credit & Cash Resolution Specialist
hace 1 mes
About the Role:
The Credit & Collections Analyst will focus on customer account collections for past due amounts, ensuring timely resolution and minimizing financial risk.
Key Responsibilities:
- Obtain an overview of customer account balances and generate past due notices.
- Establish communication with customers to facilitate payment and document their responses.
- Escalate collection issues to local sales staff and collaborate with other departments.
- Assess and recommend escalated issues for write-offs.
- Generate and prepare periodic statements for customers and monitor their performance versus payment commitments.
- Refund assessments for customers and aging credit balances on accounts.
- Review and provide follow-up on different mailboxes and customer service needs.
- Collection request efforts and follow-up with other departments.
- Analysis and assessment of charges customers have inquired.
- Change of payment terms and setup with other departments.
- Review and analysis of aging accounts, auctioning, and follow-up blocking of accounts.
- Customer guidance and attendance to their needs to obtain first contact resolution.
- Handle and control of customer portfolio managing back-office work needed.
Requirements:
- Bachelor's Degree in Business Administration, Accounting, Finance, Economy, or related fields.
- Prior experience in a customer service environment.
- Demonstrated ability for strong customer service and negotiation skills.
- Prior experience with SAP, Word, Excel.
- Basic knowledge of order-to-cash process and customer payment applications.
- English proficiency (Advanced or Bilingual).
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