Financial Collections Expert

hace 3 semanas


Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo

Estimated Salary: 161,771 MXN per annum

About the Role:

The Credit & Collections Specialist will focus on customer account collections for past due amounts.

Responsibilities include but are not limited to:

  • Obtaining an overview of customer account balances
  • Generating past due notices to customers
  • Contacting customers for payment and documenting their responses
  • Elevating collection issues to local sales staff and following up with other departments
  • Assessing and recommending escalated issues for write-offs
  • Preparing periodic statements for customers
  • Monitoring customer performance versus payment commitments
  • Refunding customers and aging credit balances on accounts
  • Reviewing and providing follow-up to different mailboxes and customer service needs
  • Collection request efforts and following up with other departments
  • Analyzing charges that customers have inquired about
  • Changing payment terms and setting up with other departments
  • Reviewing and analyzing aging accounts, auctions, and follow-up blocking of accounts
  • Providing guidance to customers and attending to their needs to achieve first contact resolution
  • Managing customer portfolios and handling back-office work needed

What do you need for this position?

  • Bachelor's Degree in Business Administration, Accounting, Finance, Economy, or a related field
  • Prior experience in a customer service environment
  • Demonstrated ability in strong customer service and negotiation skills
  • Prior experience with SAP, Word, Excel
  • Basic knowledge of the order-to-cash process and customer payment applications
  • English proficiency (Advanced or Bilingual)

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