Financial Collections Expert
hace 3 semanas
Estimated Salary: 161,771 MXN per annum
About the Role:The Credit & Collections Specialist will focus on customer account collections for past due amounts.
Responsibilities include but are not limited to:
- Obtaining an overview of customer account balances
- Generating past due notices to customers
- Contacting customers for payment and documenting their responses
- Elevating collection issues to local sales staff and following up with other departments
- Assessing and recommending escalated issues for write-offs
- Preparing periodic statements for customers
- Monitoring customer performance versus payment commitments
- Refunding customers and aging credit balances on accounts
- Reviewing and providing follow-up to different mailboxes and customer service needs
- Collection request efforts and following up with other departments
- Analyzing charges that customers have inquired about
- Changing payment terms and setting up with other departments
- Reviewing and analyzing aging accounts, auctions, and follow-up blocking of accounts
- Providing guidance to customers and attending to their needs to achieve first contact resolution
- Managing customer portfolios and handling back-office work needed
What do you need for this position?
- Bachelor's Degree in Business Administration, Accounting, Finance, Economy, or a related field
- Prior experience in a customer service environment
- Demonstrated ability in strong customer service and negotiation skills
- Prior experience with SAP, Word, Excel
- Basic knowledge of the order-to-cash process and customer payment applications
- English proficiency (Advanced or Bilingual)
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