Operations Manager

hace 4 días


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Shift Manager to join our team. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our last mile delivery services.

Key Responsibilities
  • Performance Management: Set and communicate performance goals, ensuring productivity is maximized through training, analysis, and feedback of performance data.
  • Quality Control: Partner with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
  • Process Improvement: Proactively identify and lead process improvement initiatives and Lean tools.
  • Cross-Functional Coordination: Coordinate with various teams to ensure alignment of goals and tasks, guaranteeing the overall success of the program.
  • Strategic Planning: Develop and implement strategic plans to appraise performance and resolve problems.
  • Project Management: Manage multiple complex projects simultaneously, ensuring procedures are followed for safety, building security, and product loss prevention.
Requirements
  • Bachelor's Degree: Equivalent or 2+ years of Amazon (blue badge/FTE) experience.
  • Flexibility: Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Experience: 2+ years of general experience.
  • Last Mile Operations: Solid understanding/background from Last mile operations.
  • Language: English Fluency.
  • People Management: 1+ Years as people manager.
Preferred Qualifications
  • Adaptability: Ability to deal with ambiguity.
  • Prioritization: Ability to deal with changing priorities.

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