Guest Services Agent
hace 2 semanas
Role Summary
Angel Host seeks a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for handling all guest and traveler inquiries, from the moment they make their first request to the moment they leave a raving review of their stay.
Key Responsibilities:
- Reply to all guest inquiries within a short delay, researching for the best answers when needed.
- Communicate proficiently in both English and Spanish.
- Respond in writing to a high volume of inquiries and questions from travelers around the world using our Property Management Software and advanced automation tools.
- Solve any issues that guests might have before, during, or after their stay.
- Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed bookings.
Requirements:
- Vacation Rental Management and/or Travel/Tourism/Hospitality experience.
- Comfortable with a flexible work schedule including shifts on evenings and weekends.
- Experience in crisis management and turning unhappy guests into loyal customers.
- Strong initiative and organizational and time-management skills.
Benefits:
- Competitive base salary of $24,000 MXN per month.
- Paid time off + all national holidays.
- Freedom to work from home or from anywhere with reliable wifi and dedicated working space.
- Generous monthly allowance for Internet + Computer Usage + Private Health Insurance.
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