Guest Services Agent

hace 2 semanas


Xico, México Angel Host A tiempo completo

Role Summary

Angel Host seeks a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for handling all guest and traveler inquiries, from the moment they make their first request to the moment they leave a raving review of their stay.

Key Responsibilities:

  • Reply to all guest inquiries within a short delay, researching for the best answers when needed.
  • Communicate proficiently in both English and Spanish.
  • Respond in writing to a high volume of inquiries and questions from travelers around the world using our Property Management Software and advanced automation tools.
  • Solve any issues that guests might have before, during, or after their stay.
  • Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed bookings.

Requirements:

  • Vacation Rental Management and/or Travel/Tourism/Hospitality experience.
  • Comfortable with a flexible work schedule including shifts on evenings and weekends.
  • Experience in crisis management and turning unhappy guests into loyal customers.
  • Strong initiative and organizational and time-management skills.

Benefits:

  • Competitive base salary of $24,000 MXN per month.
  • Paid time off + all national holidays.
  • Freedom to work from home or from anywhere with reliable wifi and dedicated working space.
  • Generous monthly allowance for Internet + Computer Usage + Private Health Insurance.


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